Delivery Policy

Last updated: August 2026

Introduction

At TOVELLA, we are committed to providing a clear and reliable delivery experience for our customers in the United Kingdom.

We offer free delivery on all orders within the United Kingdom.

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Delivery Locations

This Delivery Policy applies to orders delivered within the United Kingdom.

At this time, TOVELLA delivers exclusively within the United Kingdom.

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Delivery Times

Orders are processed within:

1–3 business days

After processing, the estimated delivery time is:

7–15 business days

The estimated total timeframe from order placement to delivery is:

8–18 business days

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Please note that delivery times may vary during busy periods, holidays, or due to unexpected courier delays.

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Delivery Costs

TOVELLA offers free delivery on all orders within the United Kingdom.

There is no minimum order requirement.

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Tracking Your Order

Once your order has been dispatched, you will receive an email notification containing your tracking information.

You can use this information to follow your order’s delivery progress.

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Delivery Issues

If your order has not arrived within the estimated delivery timeframe, or if you experience any delivery-related issues, please contact our customer support team.

We will review your request and assist you with the next steps.

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Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If incorrect information is provided, please contact our support team as soon as possible.