Terms of Service

TOVELLA Terms of Service

Effective Date: August 2026

Introduction

By accessing or using the TOVELLA website, you agree to be bound by these Terms of Service.

These Terms outline the rules, conditions, and responsibilities when using our website and purchasing products from TOVELLA.

1. Use of the Website

By using our website, you agree to:

  • Use our website only for lawful purposes;
  • Provide accurate and up-to-date information when placing an order;
  • Not attempt to interfere with the operation, security, or functionality of our website;
  • Not misuse our website, services, or content.

2. Account Information

If you create an account or place an order, you agree to provide accurate and complete information.

You are responsible for ensuring that your account details, contact information, and order information are correct.

3. Products and Services

We aim to provide accurate descriptions, images, and information for all products available on our website.

Please note:

  • Product colours may appear slightly different depending on your device or screen settings;
  • Product availability may change from time to time;
  • We reserve the right to update, modify, or discontinue products without prior notice.

We also reserve the right to limit quantities or refuse orders where necessary.

4. Payment Terms

All purchases must be paid in full at checkout.

We accept secure payments through Shopify Payments and other available payment providers.

All payment information is processed securely by trusted payment providers.

5. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase.

6. Delivery

Delivery times and conditions are explained in our Delivery Policy.

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside of our control, including courier delays, holidays, or unexpected events.

7. Limitation of Liability

TOVELLA is not responsible for:

  • Delays caused by delivery providers or circumstances outside our control;
  • Issues caused by incorrect information provided by customers;
  • Indirect or consequential losses where permitted by applicable law.

Nothing in these Terms affects your statutory rights as a consumer.

8. Intellectual Property

All content on this website, including:

  • Text;
  • Images;
  • Logos;
  • Website design;
  • Other materials;

belongs to TOVELLA or its licensors.

You may not copy, reproduce, modify, distribute, or use any website content without written permission.

9. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective once published on this page.

10. Governing Law

These Terms are governed by the applicable laws of the United Kingdom.

11. Contact Information

Brand Name: TOVELLA

Email: support@tovella.co.uk

Phone: +44 7480 285386

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (UK Time)

We aim to respond to enquiries within 1–2 business days.