Privacy policy
Privacy Policy
Effective Date: August 2026
Introduction
At TOVELLA, we are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our products, or make a purchase from us.
Information We Collect
When you use our website, we may collect the following types of information:
Personal Information
This may include:
- Full name;
- Email address;
- Phone number;
- Delivery address;
- Billing information;
- Order details, including products purchased and transaction information.
Technical Information
We may automatically collect certain technical information, including:
- IP address;
- Browser type;
- Device information;
- Cookies;
- Website usage information.
How We Use Your Information
We use your information to:
- Process and fulfil your orders;
- Provide order confirmations and delivery updates;
- Respond to customer enquiries;
- Provide customer support;
- Improve our website, products, and services;
- Process payments securely;
- Measure and improve our marketing campaigns;
- Send marketing communications where you have provided consent;
- Comply with applicable legal obligations.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary to provide our services.
This may include:
Payment Providers
Such as:
- Shopify Payments;
- Other payment providers available through Shopify.
Order Processing and Delivery Services
Your information may be shared with trusted partners involved in processing and delivering your order.
Website Analytics and Marketing Services
We may use services such as:
- Shopify;
- Google Analytics;
- Google Ads;
- Other website performance and marketing tools.
These services help us operate our website, understand customer behaviour, measure advertising performance, and improve your shopping experience.
Cookies & Tracking Technologies
TOVELLA uses cookies and similar tracking technologies to improve your browsing experience and better understand how visitors use our website.
Cookies help us:
- Remember your preferences and shopping cart contents;
- Analyse website traffic and performance;
- Understand customer behaviour;
- Improve our products and services;
- Measure the effectiveness of our marketing campaigns;
- Provide a more personalised shopping experience.
We may use trusted third-party services, including:
- Shopify Analytics;
- Google Analytics;
- Google Ads tracking technologies;
- Other performance and marketing tools.
These services may collect information such as website interactions, device information, and browsing activity to help us improve our website and provide relevant advertising.
You can manage or disable cookies through your browser settings.
Please note that disabling cookies may affect certain website features.
Your Data Rights (UK GDPR)
Under UK data protection laws, you may have the right to:
- Access your personal information;
- Request correction of inaccurate information;
- Request deletion of your personal information;
- Withdraw consent for marketing communications;
- Raise concerns with a relevant data protection authority.
To exercise these rights, please contact us:
Email: support@tovella.co.uk
Data Security
We take appropriate measures to protect your personal information.
Our website uses secure technologies, including SSL encryption, to help protect information submitted through our website and during transactions.
Children’s Privacy
TOVELLA is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.