Terms&Conditions

TOVELLA Terms & Conditions

Effective Date: August 2026

TOVELLA accepts secure payments through Shopify Payments.

Available payment methods include:

All available payment options will be displayed at checkout.

All prices on TOVELLA are displayed in:

GBP (£) — British Pounds

All payments must be completed at checkout.

Orders will only be processed once payment has been successfully confirmed.

If payment cannot be completed or is declined, the order will not be processed until successful payment confirmation is received.

All transactions are processed securely through trusted payment providers.

Our website uses SSL (Secure Socket Layer) encryption technology to help protect your personal information and payment details.

We do not store your full payment card details on our website.

Refunds are issued in accordance with our Return & Refund Policy.

Please review our Return & Refund Policy for information about:

If you have any concerns regarding a payment or your order, please contact our customer support team before opening a payment dispute.

We will review your request and work to resolve the issue as quickly as possible.

TOVELLA reserves the right to review, hold, or cancel orders that appear suspicious or potentially fraudulent.

Additional verification may be requested for certain transactions to help protect customers and prevent unauthorised payments.

Brand Name: TOVELLA

Email: support@tovella.co.uk

Phone: +44 7480 285386

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (UK Time)

We aim to respond to enquiries within 1–2 business days.