TOVELLA Delivery Policy

Last updated: August 2026

Introduction

At TOVELLA, we are committed to providing a clear and reliable delivery experience for our customers in the United Kingdom.

We offer free delivery on all orders within the United Kingdom.

Delivery Locations

This Delivery Policy applies to orders delivered within the United Kingdom.

At this time, TOVELLA delivers exclusively within the United Kingdom.

Delivery Times

Orders are processed within:

1–3 business days

After processing, the estimated delivery time is:

7–15 business days

The estimated total timeframe from order placement to delivery is:

8–18 business days

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Please note that delivery times may vary during busy periods, holidays, or due to unexpected courier delays.

Delivery Costs

TOVELLA offers free delivery on all orders within the United Kingdom.

There is no minimum order requirement.

Tracking Your Order

Once your order has been dispatched, you will receive an email notification containing your tracking information.

You can use this information to follow your order’s delivery progress.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, or if you experience any delivery-related issues, please contact our customer support team.

We will review your request and assist you with the next steps.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If incorrect information is provided, please contact our support team as soon as possible.

Contact Information

Brand Name: TOVELLA

Email: support@tovella.co.uk

Phone: +44 7480 285386

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (UK Time)

We aim to respond to enquiries within 1–2 business days.